Performance issues caused by McAfee anti-virus software

If you are experiencing sluggish response times and slow refresh rates of the user interface of your 2011 Autodesk products your McAfee anti-virus software may be the culprit. 

The final verdict is not in yet but rest assured that the elves at Autodesk are burning the midnight oil to resolve the issue.  There have been reported cases of the following:

  • McAfee products appear to misidentify DWF as a threat.
  • With the on-access scanning technology enabled, there can be a slow response time due to the McAfee product actively scanning Autodesk files.
  • McAfee products appear to spend a long time examining Autodesk installer files, which can impact overall computer performance. It also appears to misidentify the installer files as corrupted.
  • When attempting to browse to a directory that contains a zip archive, chm file, or installer, the explorer window freezes and there is a delay before it will display the contents of the directory.
  • With McAfee enable, opening a CHM file can take as long as ten minutes to display and the application interface will appear frozen during this time.

Autodesk technical solution TS15893641 prescribes the steps and settings necessary to get you back in production.

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